MatrixDine Help Center

What is KOT (Kitchen Order Ticket)?

How kitchen tickets work and when to use the KOT checkbox in POS.

← Back to Kitchen & KOT

Purpose of KOT

A KOT tells the kitchen which items need to be prepared, separate from ready-made products.

  • Tick KOT on cooked or prepared items in the POS cart.
  • Skip KOT for pre-packaged items like bottled drinks.
  • Each KOT line appears on the Kitchen Panel and can print as a kitchen ticket.

Enable KOT in settings

Settings → POS Setting

KOT must be enabled before kitchen workflow is active.

  • Turn on KOT Enable.
  • Choose Invoice Wise or Inventory Wise depending on your setup.
  • Configure kitchen printers under Settings → Printers.